In the latest installment of the semi-regular, often-imitated and never duplicated segment of The Mailbag, we’re back answering three of the most burning questions you have. We have a diverse line of products — from hammocks and hanging chairs to bird homes and folding cots, from lightweight gear to wooden folding furniture.
Coming off one of the busiest summers in our 130-year history here at Byer (THANK YOU for all of your support!), we remain committed to our goal of unparalleled customer service and support. So, without further ado, off to the mailbag…
What’s the difference between a Brazilian hammock and a Brazilian-style one?
On the surface, not a whole heck of a lot. A Brazilian-style hammock is a traditional hammock without a wooden spreader bar at either end — a gentle, U-shaped hammock that flattens out naturally when you lie diagonally across its width.
Many of our hammocks are Brazilian-style ones, though we do have some honest-to-goodness, bonafide Brazilian hammocks in our catalog. The Barbados, the Paradiso and the Gigante models are all woven by hand in Brazil. Not only are the bright, vibrant and attractive, but they also carry the kind of durability and uniqueness that comes with having something handcrafted by the same people who have enjoyed hammocks as part of the tradition of their culture for centuries.
What makes your bird homes ‘eco-friendly?’
Our entire Mango Tree Collection, for starters, is eco-friendly.
Mango trees have an interesting life cycle. They produce fruit for only a 10-15-year period, after which they hit up the line to early retirement (a great gig, if you can get it). In Thailand, where our Mango Tree Collection is handmade by local artisans, the trees are then harvested for use in pieces of all kinds.
Even after the homes have been carved from the wood, there’s still more. The shavings left from the woodworking feed the fire as part of the wood-drying process.
As wonderful and innovative as the story of the Mango wood is as it pertains to our Mango Tree Collection, the homes themselves employ simple measures that fit our motto: “Byer Birding… Always good for the birds!” The homes have no perches, which deters predators from setting up shop, and they have removable backs for cleaning during the offseason.
My hammock is damaged. What should I do?
The same goes for any product of ours — hammocks, cots, camp furniture or birding supplies. Whether it’s just a replacement part or a complete replacement you need, we take our customer service very seriously and are more than happy to help.
To speed up the process, go ahead and send images to us via email — it will help us narrow down the exact problem you’re dealing with, and fill us in on the correct make and model you need help with.
We stand behind all of our products. If you have an issue, we want to solve it.
If you’re not satisfied, then it goes without saying that we’re not satisfied, either.